At Empire Repair, appointments are recommended but walk‑ins are always welcome. Scheduling ahead helps us reserve time, as well as have parts on hand, for your specific service and ensures the quickest turnaround, but we understand that vehicle issues don’t always happen on a schedule.

For walk‑ins, we’ll get your vehicle checked in right away and try to complete the diagnosis or repairs as soon as possible based on our current workload.

Whether you book ahead or stop by on the spot, we’re here to help whenever you need us.

We work hard to get your vehicle back to you as quickly as possible while still doing the job right, and using high quality parts we can stand behind.

Most routine services can be completed the same day. More complex repairs may take longer depending on parts availability and the level of diagnostics required.



Our professional technicians try to anticipate when a repair may become more involved due to broken or seized parts, but issues can and do arise outside of our control. When this happens, we will always communicate with you before taking extra time and provide updates throughout the repair process. Our goal is fast, honest, and high‑quality service every time.

Yes, you can drop off your vehicle after hours using our secure key drop box located by the front door. If you plan to leave your car when we’re closed, please fill out the information sheet we provide with your contact details and a brief description of the issue. This helps us get started right away when we open.

Don’t forget to grab your personal belongings, valuables, and house keys!

If possible, we encourage you to give us a quick call before dropping off your vehicle so we can make sure we’re a good fit for your needs and prepare for your service.

That said, we completely understand that unexpected breakdowns happen and sometimes you just need a safe place to have your vehicle towed. If that’s the case, simply drop your keys in the secure box and leave us a voicemail and we’ll reach out as soon as we’re back in the shop.

Absolutely. We will never perform any additional work without your approval. If we find something unexpected during the inspection or repair process, we’ll contact you right away with:


• A clear explanation of what we found


• What needs to be done (and why)


• Any additional costs or down time

You’re always in control. No surprises, no hidden charge.

We only move forward once you understand the issue and give us the go‑ahead.

Cash, Card, and Text 2 Pay

Yes, all qualifying repairs at Empire Repair are backed by the NAPA Auto Care Peace of Mind Warranty. This nationwide warranty provides added confidence and coverage when you’re on the road. 


Because warranty terms can vary depending on the specific service or part, we don’t list all the details online. We’re happy to walk you through what’s covered and how it works when you schedule or bring your vehicle in.

If you have questions about warranty coverage for a particular repair, just give us a call! We’re here to help.

Yes, you can bring your own parts, but there are a few things to keep in mind. We’re happy to install customer‑supplied parts, but because we can’t guarantee the quality, fitment, or lifespan of outside parts, they aren’t covered under our shop warranty or the NAPA Auto Care Peace of Mind Warranty.


If you’re considering bringing your own parts, just give us a quick call first. We always strive to use high quality parts to keep your vehicle safe, and reliable.

Yes, we work on diesel vehicles. Our technicians are equipped to handle a wide range of diesel maintenance and repair services, from routine care to more advanced diagnostic work.

Because diesel engines can vary widely by make and model, we always recommend giving us a quick call so we can confirm the specifics of your vehicle and make sure we’re prepared for exactly what you need.

Yes, we can perform basic maintenance and select repairs on hybrid and electric vehicles. These vehicles often require highly specialized equipment, so the services we offer may vary depending on the make and model.

For anything involving high‑voltage systems, battery packs, or advanced EV components, we recommend giving us a call so we can confirm whether it’s something we can take care of in‑house or advise you on the best next steps.

If you’re unsure whether your hybrid or EV needs routine maintenance or diagnostics, just reach out. We’re happy to help guide you.

Yes, we offer fleet services. Empire Repair provides maintenance and repair solutions for businesses that rely on keeping their vehicles on the road. We work with commercial cars, trucks, and fleets to minimize downtime and keep your operations running smoothly.

We are in the construction process of building a shop designated for fleet services!

Our fleet services include routine maintenance, diagnostics, repairs, and service scheduling tailored to your business needs.

If you’re interested in setting up a fleet account or want details on pricing and service options, please reach out to discuss the best plan for your vehicles.

Packages coming October 2026!

We work on most makes and models, including domestic, Asian, and European vehicles. Whether you drive a car, truck, SUV, or fleet vehicle, our technicians are equipped to handle a wide range of diagnostic and repair needs.



We service brands such as (but not limited to):


• Ford, Chevy, Dodge, GMC, Chrysler, Jeep, RAM


• Toyota, Honda, Nissan, Subaru, Mazda, Hyundai

• Kia, Volkswagen, BMW, Mercedes-Benz, Audi, Volvo



If you’re unsure whether we service your specific vehicle or model year, just give us a call, we’re happy to help.